Australia Post Import Customs Clearance

Parcel post clearance in Australia refers to the process of customs clearance for parcels that are being sent into the country from overseas. When parcels arrive in Australia, they are subject to customs and quarantine clearance procedures to ensure that they comply with Australian laws and regulations.

The parcel post clearance process involves several steps, including:

  1. Lodgment: The sender of the parcel lodges it with their chosen carrier, and the parcel is assigned a tracking number.
  2. Arrival: The parcel arrives in Australia and is processed by the carrier and customs.
  3. Assessment: Customs assesses the parcel to determine if it requires further inspection or clearance. This includes checking the contents of the parcel, the value of the items, and any necessary permits or licenses.
  4. Clearance: Once the parcel has been assessed and any required permits or licenses have been obtained, it is cleared for delivery to the recipient.

It is important to note that some items may be prohibited or restricted from entering Australia, and failure to comply with customs and quarantine regulations can result in fines or seizure of the parcel. It is recommended that senders and recipients of parcels familiarize themselves with the relevant rules and regulations before sending or receiving parcels.

Frequently Asked Questions

Still open questions?

Of course Yes. But customs officers will not open up your package or packages without good reason. Every package is put through a scanner machine, or an x-ray machine, to verify that the items you are shipping match your customs forms.

Declarations are lodged electronically with Customs and your imports cleared within four hours. Australia Post completes the process and delivers your goods to your door.

Customs clearance generally takes approximately 24hrs to process, unless there are any holds placed by either the Australian Border Force, Department of Agriculture, or the Imported Foods Department . It is then typically picked up by truck or train, then it will make its way to the warehouse of your choosing.

  • The letter which Australia Post sent you.
  • Commercial invoice.
  • A picture or weblink of the goods that you purchased.
  • A completed letter of authority

Every day 15,000 people call ABF for guidance. They aim to answer enquiries quickly and efficiently.

From within Australia

Monday to Friday 9am to 5pm

Call the Department of Home Affairs Global Service Centre on 131 881.

From outside Australia

Monday to Friday 9am to 5pm AEST

Call the Department of Home Affairs  on +61 2 6196 0196.

For more details : Australian Border Force Support

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